Privacy Policy

1. Who is responsible for processing your personal data?

(“Intersport”, “we”, “us”) is the data controller for your personal data and can be contacted at . We transfer your personal data, in compliance with the GDPR, to third parties , for example IIC-INTERSPORT International Corp, and Salesforce for our website, technical suppliers for secure payment, optimized order and delivery services and optimized marketing services in connection with for the services set out below. We do not sell nor trade your personal data to third parties that are not included in this privacy policy. However, we may transfer your personal data to public authorities upon request in order to comply with our legal obligations.

2. What personal data do we collect and for which purposes?

We collect - by ourselves or via third parties - your personal data as set out in more details in this privacy policy or by specific explanatory texts displayed prior to the relevant collection of your personal data. Regardless of the purposes described in this section we may use your personal data to establish, exercise or defend against legal claims in court or in stages leading to possible legal action arising from improper use of Intersport or the related services. Please note that all personal data which we collect from you is strictly necessary for us to provide you with optimal services, unless specified otherwise in this privacy policy or at the time we collect your personal data. In case you do not provide the requested personal data to us, we will not be able to provide our services to you. Please contact the IntersportNO’s choice of who to contact in case you have any questions whether the personal data we request from you is strictly necessary for us to provide the services to you.

a. Personal data in connection with our services

We collect the following personal data:

• Contact details including name, email, telephone number, shipping and billing addresses;
• Login and account information, including name, user ID and password used on this website;
• Personal detail including gender, date of birth and purchase history;
• Payment details when placing order;
• Images, photos on campaign; and
• Personal preferences such as marketing and cookie preferences.

Online Sales

We use your personal data in connection with online sales for the following purposes:

• Managing orders: we use your personal data to manage your orders and returns, your payment and any complaints you raise in connection with your orders. We also process personal data to provide you with real-time updates on the status of your order.
• Improving products and services: we use your personal data to generate a profile to develop tailored content and products for you and improve our website. We have a legitimate interest to process personal data in order to offer better products and services to you and other customers on the website.
• Fraud prevention: we use your personal data to assess your creditworthiness and prevent fraud. We have a legitimate interest to process personal data in order to ensure we can protect our legal rights.
• Providing customer service: we process your personal data which you provide when you contact customer services to process your request and provide optimal services.

b. Personal data in connection with our website

We collect the following personal data when you visit or interact with our website, in order to provide you with the optimal experience:

• Device type, Cookies, IP addresses, referrer header, data identifying web browser and version, web beacons and tags;
• Geolocation data: for example, when using our store locator, only with your consent on initial entry on store locator;
• Date and time of visit, duration of browsing the website; and
• Personal preferences such as marketing and cookie preferences The personal data that we collect when you sign up to an online account is used for identifying and authenticating with Intersport services so that you can use same account information within intersport.es/dk/nl.

System logs and maintenance

For operation and maintenance purposes, Intersport and any third-party services may collect files that record interaction with Intersport (System logs) or use other personal data (such as the IP Address) for this purpose.

Personalised content on the website

We use Cookies or other tracking tools - provided by us or by third-parties – in order to provide you with the services you request and in order to optimise and tailor your experience on Intersport as described in this section and in our Cookies policy page.

In order to optimise and tailor your experience on Intersport, we will show recommended products and content on our website through Salesforce Commerce Cloud Einstein. These tailored experiences are based on your previous purchases, your clicks and information that you have submitted to us.

We only process your personal data collected via Cookies for the above purposes based on your consent to us using Cookies that you give when entering our website. You can revoke your consent following instructions on our section on Cookies below page at any time. If you do so, however, your ability to use our site may be limited and certain functionalities may not be available at all.

The information that is collected via cookies are anonymised and is not transferred outside of EU.

We store your consent and personal data collected via Cookies until you withdraw your consent or we no longer have a legitimate purpose to process your personal data via Cookies. In any case, we will delete your consent and corresponding personal data after a maximum of 10 years.

Direct Marketing

We will process the following categories of personal data in connection with direct marketing:

• Contact information such as e-mail address, telephone number and postal code
• Birthday
• Gender
• How you navigated and clicked on the site

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails provided you have given us your consent or such marketing offers are related and similar to products or services that you have previously purchased from us. We collect your preferences and interests based on your previous purchases, what you have clicked on and information you have submitted to us. You have the right to withdraw your consent for processing your personal data at any time and also object to direct marketing by following instructions on each marketing channel.

c. Legal basis of our processing

We may process your personal data relating to you (as our user) if one of the following applies:

• you have given you consent for one or more specific purposes;
• processing is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which we are subject;
• processing is necessary for the purposes of legitimate interests pursued by us or by a third party.

In any case, the IntersportNO will gladly help to clarify the specific legal basis that applies to the processing, to the extent this has not been set out above, and in particular whether the processing of your personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract with us.

3. Where do we store your personal data?

The data collected from you is stored on servers in the European Economic Area (“EEA”); but may also be transferred to and processed in a country outside of the EEA, such as […]. Such transfer of your personal data will be carried out in compliance with applicable data protection laws, including that appropriate safeguards are in place as required under Art. 46 GDPR. We use European Commission approved contract clauses to protect your personal data, an appropriate Privacy Shield certification or a vendor's Processor Binding Corporate Rules. A copy of the relevant mechanism can be provided for your review on request.

4. How long do we store

your personal data? Personal Data is processed and stored for as long as required by the purpose it has been collected for:

• Personal data collected for purposes related to the performance of a contract between and you and is retained until such contract has been fully performed.
• Personal data collected for the purposes of the ’s legitimate interests shall be retained as long as needed to fulfil such purposes. You may find specific information regarding the legitimate interests pursued by us within the relevant sections of this privacy policy or by contacting us.

We are allowed to retain personal data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain personal data for a longer period whenever required to do so in order to exercise or defend legal claims, for the performance of a legal obligation (including for tax purposes) or upon order of an authority.

5. Information on Children

does not intentionally collect personal information about children nor provide service to minors below the age of 18. Should we become aware that we have collected personal information about children under the age of 16, we will take steps to delete the information as soon as possible unless required to keep based on a legal obligation.

6. What are your rights?

You have certain rights regarding your personal data processed by the IntersportNO. In particular, you have the right to do the following:

• Right to access your data: You have the right to learn if the data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Right to rectify your data: You have the right to verify the accuracy of your personal data and ask for it to be updated or corrected.
• Right to withdraw consent at any time: You have the right to withdraw consent on processing of your personal data at any time, where we have obtained your consent in the first place.
• Right to object to the processing: You have the right to object to the processing of your personal data if the processing is carried out based on our legitimate interest. Please see below for further details.
• Right to restrict the processing: You have the right, under certain circumstances, to restrict the processing of your personal data unless we can provide legitimate grounds for processing of your personal data that overrides your interests and rights, e.g. in case we are under a legal obligation to process personal data.
• Right to deletion: You have the right, under certain circumstances, to request the erasure of your personal data at any time. This does not apply in the following situation:
  • You have an ongoing case with customer service.
  • You have an open order which hasn’t been shipped or has only been partially shipped.
  • You have unsettled debt with .
  • You have or are suspected of having misused our services.
  • You have made purchase of which we need to keep for book-keeping purposes.
• Right to portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format. This applies where we process the personal data in concern by automated means, and the processing is based on your consent or on a contract to which you are part of or on pre-contractual obligations thereof.

Details about the right to object to processing

Where we process personal data for the purposes of a legitimate interest, you may object to such processing by providing a ground related to your particular situation to justify the objection.

You have the right to object to the processing at any time where we process your personal data for direct marketing purposes. Please read the relevant sections of this privacy policy to learn, whether the is processing personal data for direct marketing purposes.

How to exercise your rights

Any requests to exercise your rights can be directed to us through the contact details provided in this privacy policy. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month.

7. Additional information

More details concerning the collection or processing of personal data may be requested from the at any time. Please see the contact information in this privacy policy.

8. Changes to this privacy policy Intersport reserves

the right to make changes to this privacy policy at any time by giving notice to you on the website and possibly within Intersport and/or - as far as technically and legally feasible - sending a notice you via any contact information available to us. We strongly recommend checking this page on a regular basis, referring to the date of the last modification listed at the bottom.

To the extent necessary, we will collect new or additional consent in case the changes affect processing activities performed on the basis of your consent.